Orders and shipping associated with orders-returns is always at the customer’s expense.
NDSaccessories.com is proud of its solid history and continued excellence in customer care and satisfaction. That is why we offer our customers a 15 day money back guarantee on unopened product, and a manufacture guarantee against defects. However, these guarantees are subject to the following conditions:
All returns must be in re-sellable condition.
Any and all Refunds are given based on Current Market Price or Sale Price whichever is less.
Defective Product Exchange is returned to NDSaccessories.com on customer expense. All Products then sent to the customer will be sent via ground shipments. Any upgrade to that shipment for any reason will be incurred at the customer’s expense.
1. All product returns must have a Returned Merchandise Authorization (RMA) number issued by NDSaccessories.com. All products in retail boxes are subject to manufacturers warranty and the manufacturer must be contacted directly in order to obtain a (RMA) number and shipping instructions.
2. After the first 60 days of invoice, all returns and replacements must be handled directly with the manufacture. Manufactures warranties vary by product category.
3. Products that are inoperable at first use are eligible for a Dead on Arrival (DOA) return up to 1 Year from the date of the invoice. Items suspected to be defective but are later found to be operable by NDSaccessories.com not to exceed 20 percent of the original item cost. The customer will be charged this testing fee and the found to be operable item will be returned to the buyer, at the buyer’s expense. If, however, the part is found to be defective, a replacement will immediately be sent to the Buyer at no extra cost. All original packaging, components and manuals must be included with returned products.
4. Purchases made after an item has been discounted may not be eligible for return. Please verify the status of the item with your sales associate at the time of purchase.
5. For all Defective Product returns, the customer prepays return shipping. NDSaccessories.com will pay shipping to the Customer
6. NDSaccessories.com does not offer price protection on products that have already shipped. Any return of a product that has had a price drop is processed at the then current price.
7. Shipping is never refundable.
In need to return item/items please ask for RMA number first: returns@ndsaccessories.com, further information will be sent with returns authorization number.
Please note: Only return mail will be accepted if the RMA number has been provided by our team. All unathorized returns won't be processed and aditional fees might be required.
